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Q

I can’t open the time-series viewer or Stripe page.

A

Disable pop-up blocking in your web browser’s settings.

The time-series viewer and Stripe page will both open in a new tab in your web browser.

Pop-up blocking, a standard feature in web browsers, may prevent the page from opening as intended.

Disable pop-up blocking for the GENNECT Cloud page (https://cloud.gennect.net) in your web browser’s settings.

For more information about how to configure your browser, see its online help or other documentation.

What is pop-up blocking?


Pop-ups are a mechanism for automatically launching a new screen (window). In the past, they have been used primarily to display ads.

Web browsers provide functionality for blocking pop-ups so that users aren’t forced to view unwanted ads.

It may be difficult for the pop-up blocking function to determine whether a given window contains an ad. To address this problem, you can configure the browser so that it doesn’t display pop-ups for certain sites.

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