FAQ
About Bluetooth connection
About General Measurement
About Logging (Recording)
- FAQMeasured values vary greatly depending on the measurement range of the leakage current meter.
- FAQCan I load logging data generated by the logging function into Excel?
About Waveform Graph
- FAQIs it possible to save numerical data for a waveform during waveform measurement?
- FAQWhat is the highest-frequency waveform that can be measured using the wavelength measurement function?
- FAQHow many measurement sampling frequencies does the waveform measurement function support?
About Illuminance Measurement
- FAQI tried to export and email an illuminance measurement file in the HOK format, but I was unable to send it because the attachment was too large. How can I avoid this issue?
- FAQWhat image file formats are supported by the illuminance measurement function?
- FAQIs there a limit on the size of image files that can be loaded?
- FAQIs there a limit on how many measured values can be placed on a drawing?
Others
- Bluetooth接続Unable to connect to GENNECT Cross via Bluetooth.
- その他Unable to launch GENNECT Cross for Android V1.8.4 or later.
- Upgrade“Err8” is displayed on the measuring instrument (when the upgrade of the wireless adapter Z3210 fails).
- UpgradeFirmware upgrade operation
- General MeasurementLogging (Recording)Photograph/DrawingEvent RecordingMeasured values vary greatly depending on the measurement range of the leakage current meter.
- Waveform GraphIs it possible to save numerical data for a waveform during waveform measurement?
- Waveform GraphWhat is the highest-frequency waveform that can be measured using the wavelength measurement function?
- Waveform GraphHow many measurement sampling frequencies does the waveform measurement function support?
- GeneralCan I use my company’s logo mark with the report creation function?
- GeneralIs there a version of GENNECT Cross that runs on Windows tablets like Microsoft Surface?
- GeneralCan I send a file to another smartphone and edit it on that device?
- GeneralIs there an upper limit on the size of the email generated when I choose to export measurement data via email?
- Illuminance MeasurementI tried to export and email an illuminance measurement file in the HOK format, but I was unable to send it because the attachment was too large. How can I avoid this issue?
- Illuminance MeasurementWhat image file formats are supported by the illuminance measurement function?
- Illuminance MeasurementIs there a limit on the size of image files that can be loaded?
- Illuminance MeasurementIs there a limit on how many measured values can be placed on a drawing?
- Logging (Recording)Can I load logging data generated by the logging function into Excel?
- GeneralCan the format used by the report function be changed?
- GeneralIf I’m using GENNECT Cross on multiple handsets nearby, what should I do if an instrument connects to an unintended handset?
