FAQ

• Upgrade“Err8” is displayed on the measuring instrument (when the upgrade of the wireless adapter Z3210 fails).
• UpgradeFirmware upgrade operation
• General MeasurementLogging (Recording)Photograph/DrawingEvent RecordingMeasured values vary greatly depending on the measurement range of the leakage current meter.
• Waveform GraphIs it possible to save numerical data for a waveform during waveform measurement?
• Waveform GraphWhat is the highest-frequency waveform that can be measured using the wavelength measurement function?
• Waveform GraphHow many measurement sampling frequencies does the waveform measurement function support?
• GeneralCan I use my company’s logo mark with the report creation function?
• GeneralIs there a version of GENNECT Cross that runs on Windows tablets like Microsoft Surface?
• GeneralCan I send a file to another smartphone and edit it on that device?
• GeneralIs there an upper limit on the size of the email generated when I choose to export measurement data via email?
• Illuminance MeasurementI tried to export and email an illuminance measurement file in the HOK format, but I was unable to send it because the attachment was too large. How can I avoid this issue?
• Illuminance MeasurementWhat image file formats are supported by the illuminance measurement function?
• Illuminance MeasurementIs there a limit on the size of image files that can be loaded?
• Illuminance MeasurementIs there a limit on how many measured values can be placed on a drawing?
• Logging (Recording)Can I load logging data generated by the logging function into Excel?
• GeneralCan the format used by the report function be changed?
• GeneralIf I’m using GENNECT Cross on multiple handsets nearby, what should I do if an instrument connects to an unintended handset?

About General Measurement

• FAQMeasured values vary greatly depending on the measurement range of the leakage current meter.

About Logging (Recording)

• FAQMeasured values vary greatly depending on the measurement range of the leakage current meter.
• FAQCan I load logging data generated by the logging function into Excel?

About Waveform Graph

• FAQIs it possible to save numerical data for a waveform during waveform measurement?
• FAQWhat is the highest-frequency waveform that can be measured using the wavelength measurement function?
• FAQHow many measurement sampling frequencies does the waveform measurement function support?

About Illuminance Measurement

• FAQI tried to export and email an illuminance measurement file in the HOK format, but I was unable to send it because the attachment was too large. How can I avoid this issue?
• FAQWhat image file formats are supported by the illuminance measurement function?
• FAQIs there a limit on the size of image files that can be loaded?
• FAQIs there a limit on how many measured values can be placed on a drawing?