Logging in to GENNECT Cloud

If you don’t have a GENNECT Cloud account, please create one first.

1

Tap the "Other" tab, then tap the Account button at the top of the screen.

2

Tap "Log in" from the menu to go to the login screen.

If you’re using a GENNECT Cloud Free, Standard, or Pro plan

1

Enter your [Account ID], [User ID], and [Password] and click the [Log In] button.

If the authentication is successful, you will return to the "Others" screen.

If you’ve enabled two-factor authentication, a window asking you to enter an authentication code will be displayed.
・If you’ve enabled two-factor authentication using email:
　Enter the authentication code that was sent to the email address you registered and click [Authenticate].
・If you’ve enabled two-factor authentication using an app:
　Enter the authentication code displayed by the two-factor authentication app you're using (Authy, etc.) and click [Authenticate].

For more information about how to enable two-factor authentication, please see the GENNECT Cloud online help

Obtaining a New Password

An email including a link for obtaining a new password will be sent to the email address you registered with GENNECT Cloud. You can set a new password by following the URL for obtaining a new password.

1

Tap [If you’ve forgotten your password].

2

enter the email address you registered and click [Send message].