Making an inquiry or deleting your account
Inquiries may be submitted to Hioki’s support desk.
**Inquiry functionality is available to accountholders and administrators. **
Select and enter the required information below and click [Send].
- Select the type of inquiry (Inquiry / Service interruption report / Investigation request / Account deletion request).
- Select the inquiry target gateway.
- Enter a subject.
- Enter the body text.
Requesting an investigation
**For Hioki to investigate an issue, Hioki must have remote access to your account and the gateway in question. To request an investigation, select [Consent to remote access and maintenance by Hioki] after ensuring that you understand this action. **
Requesting that your account be deleted
After Hioki reviews your account deletion request, staff will delete your account in a timely manner.
**Account deletion requests can only be made by the accountholder. **
All data will be deleted along with your account, including the drive function’s measurement data and management data such as user and account information.
**Please note that you will no longer be able to log in to your account once it has been deleted. **